Moody's Analytics Knowledge Services (Formerly Known as Copal Research), Gurgaon, India

Designation: Associate - Management Information - Date: Aug'05 till Aug'06 - Duration: 1 Year

Copal Partners (Copal) is a global business and financial research firm (KPO-Knowledge Process Outsourcing). They have presence in the United States, Europe and Asia, where we support our clients with customized proprietary research.

My work at a leading financial research firm allowed me to apply the best of the computer technology that has to offer from a more creative point of view than many other MIS managers do. As a result, I have an unusual talent for turning challenges into solutions that can yield profitable results.

Process: Generalist Team (Multiple Processes).


  • Setting and maintaining CTQ & CTP targets for the process. Involved in resource planning based on volume projections given by the client. Coordinating sound integration with support functions viz. Quality, Training, Technology, Compliance & HR.
  • Key Result Areas:
    Operations Management:

    Customer Relationship Management:
    Quality & Compliance:
  • Conducting continuous audits on MIS to ensure compliance and sound functioning of the process.
  • To ensure that the team adheres to all the quality tool and procedures.
  • Ensuring the highest level of quality in operations.

  • Planning & Scheduling: